Online orders will typically be produced, packaged and shipped within 2-3 days via UPS, USPS or DHL. Upon receipt of your order, you will be contacted promptly by phone if any delay is anticipated or if additional information / identification is needed.

• Credit card authorization and address verification must be received prior to shipment of any order, and prior to starting production on customized and/or personalized orders. Please note that final verification from the issuing bank can sometimes take several days.
• Your approval of any customized and/or personalized product(s), provided to you upon completion via emailed photo proof(s), must be received prior to packaging and shipment.
• You will receive email confirmation with tracking information when order has shipped.
• Lazerosity cannot be held responsible for lost or stolen packages which have received delivery confirmation to the address provided, and customers are responsible for filing claims with carriers for lost shipments.
• If a package is returned or rejected, you'll be contacted promptly and will have to pay repeat postage for reshipment. If returned due to an inaccurate address, you must provide updated one via email. The original shipping fees are non-refundable if a refund is requested.